Privacy Policy

Houmanoids, Inc. is a Delaware corporation based at 1500 Hadley Street, Ste 582, Houston, TX 77002. We make Houdini and run it as Robots-as-a-Service. We deploy, operate and maintain robots for our customers. Questions about this policy go to hello@houmanoids.com.

• The contact form. When you write to us through the form on houdi.ni, you give us your name, email address, organization and message. We also note the page you sent it from.
• Our pitch deck and one-pagers. To view the deck or one of our one-pagers, you give us your name and email address. We record each time you open the deck, download its PDF or download a one-pager.
• Our investor data room. If we invite you, we send a sign-in code to the email address we invited. We keep a record of the documents you open, the questions you type into its question box, any documents you ask us for, and each time you click through to watch a robot live. We stamp your email address and the time on the PDF documents we serve you, when the file allows it.
• Proposal pages. If you unlock pricing on a proposal we sent you, you give us your email address, and we record your visits to the proposal.
• K9 robot QR codes. If you scan a robot's QR code, its page lets you leave your email address, and if you like a phone number or WeChat ID, so we can stay in touch. The page also has a chat with an AI assistant. We keep the conversation, and the assistant can note a name and email address you type into it.
• Houdini accounts. When you create an account or accept an invitation, our sign-in provider gives us your name, email address and profile picture. What you and your organization put into Houdini, such as site maps, patrol routes and settings, is stored so the service works.
• Correspondence with you. When you email or meet with our founders, we keep notes of that correspondence in our contact records, including email excerpts, calendar entries, and summaries of meetings that our meeting-notes service records and transcribes. We use an AI tool to help review and summarize them. We may also add publicly available information about investment firms and their partners, such as a partner's name and title, to those records.

• Analytics. On both websites and in Houdini we record page views, clicks and time on page with our analytics provider, PostHog. We remove query strings from the web addresses we record. PostHog receives and keeps your IP address and the location it estimates from that address, down to the city and postal code.
• Session recordings. PostHog also records sessions: a replay of how a visitor moves through and uses a page. Anything typed into a form field is masked, and robot video is left out. We do not record sessions on proposal pages, report pages or data room sign-in links. Recording starts when the page loads, without a separate consent prompt.
• Your identity in analytics. When you sign in to Houdini, we tell PostHog your name, email address and organization, and your earlier visits from the same browser join that profile. When you send the contact form or the deck or one-pager form, your name and email address go to PostHog with that event. In the data room, your email address identifies your activity, including the documents you open, how long you read, and the text of the questions you ask.
• Errors. When something breaks, our error-monitoring provider, Sentry, receives the error and technical details about your browser, plus an internal account number if you are signed in. We leave your email address out of those account details, though an error message can include information you entered. On most pages it also keeps a short replay of the moments before the error, with all text masked.
• Connection details. Our hosting provider receives the usual details of each request, such as your IP address and browser. We use your IP address for up to a day to stop spam and abuse on our forms, the data room's question box and a few other pages. For that, we keep it only in memory, and we do not save it to our database. In the data room we store your browser type and the country your connection comes from, and our team is alerted when a new device signs in or that country changes.
• K9 QR pages. We record page events with the full web address you opened and your browser type.

• PostHog sets a cookie and browser storage on every page to recognize returning visitors. The cookie lasts a year; the browser storage stays until you clear it.
• Our sign-in provider, Clerk, sets cookies on the houdi.ni home page, the sign-in pages and in Houdini to keep you signed in.
• The deck and the one-pagers set a cookie for 30 days to keep you admitted. The data room sets one for 30 days that holds your email address in signed form.
• Proposal pages set a visitor cookie for a year, and a pricing cookie for 90 days once you unlock pricing.
• Houdini sets a language cookie if you change its language.
• Our press page loads YouTube (in its privacy-enhanced mode) and TikTok video players, which may set their own cookies. Our deployment pages show a thumbnail image from YouTube and load its player only when you press play.
• The contact form and the K9 QR page's follow form run Cloudflare's bot check, which may set its own cookies.

We do not use advertising cookies or ad-network tracking pixels, and our fonts are served from our own site. You can block or delete cookies in your browser; the deck and data room gates will not work without theirs.

We use the information above to:

• reply to you and follow up on sales conversations;
• run the deck and the data room, and see which documents investors read;
• provide Houdini and the robots to our customers, and decide who can see what;
• send service emails, such as sign-in codes, reports and investor updates;
• understand how the websites and Houdini are used, and fix problems;
• keep the service secure and stop spam and abuse.

We do not sell personal information, and we do not use it for advertising.

These service providers handle information to run parts of Houdini for us:

• Hosting and storage: Vercel (websites and file storage), Neon (database), Fly.io (real-time collaboration and our dispatcher), Akamai (video servers for live robot video) and Tailscale (the private network to our robots).
• Sign-in: Clerk.
• Analytics and error monitoring: PostHog and Sentry.
• Email: Resend.
• Team messaging: Slack. Our team's notifications include contact-form messages, contact details left on K9 QR pages, deck and one-pager sign-ups, data room activity (including the questions asked and the answers given), and the dispatcher's alerts about a site, which can name a site contact and quote a request.
• AI models: Google Cloud Vertex AI, which serves Anthropic's Claude models, and Anthropic.
• Maps: Google.
• Robot video and audio connection setup (STUN): Google and Twilio.
• Bot checks: Cloudflare.
• Our own correspondence: Google Workspace and Fireflies, our email service and our meeting recording and notes service.
• Text messages, when they start: Twilio.

We also share information:

• within a customer's organization, with the people it gives access to Houdini, according to their roles;
• with the people a customer chooses to receive robot reports;
• with prospective investors, robot video from a customer's property, with the customer's written permission, as the robot-data section describes;
• when the law requires it, such as under a valid subpoena or court order;
• if Houmanoids is part of a merger, acquisition or sale of assets, with the business that takes it over.

• The chat on K9 QR pages sends your messages to Anthropic's Claude models through Google Cloud Vertex AI.
• In Houdini, commands and mission text you type, with details of the site and its robots, go to the same models so Houdini can plan tasks and suggest names.
• The data room question box sends your question, but not your email address, to Anthropic.
• Our dispatcher sends requests from a site's contacts, with their names, recent messages and tasks and the robots' status, to the AI model set for that site, and keeps a transcript. It can look up the site's contact list, including phone numbers and email addresses.
• We use the same models to summarize our own sales and investor notes.

Houdini does not send robot camera images or audio from customers' properties to AI model providers. Voice commands spoken to a robot are recognized on the robot itself. Voice input in Houdini and the data room uses your browser's built-in speech recognition; our code does not send that audio to us.

Our robots work at our customers' properties. We handle what they capture there for the customer, under the customer's agreement with us. The customer decides where robots patrol and who in its organization can see what they capture. We may show live and recorded robot video from a customer's property to prospective investors, through an access-controlled link, with the customer's written permission.

If you were at a property where a K9 robot works and have a question about robot data, you can ask the property's owner or manager, or write to us.

Houdini's dispatcher can text with a customer's site staff from a phone number for that site. We text only people the customer has listed as contacts for the site, with their mobile number, who have agreed to receive these texts. We have not started sending texts yet; this section describes how the program works when it starts.

Texts include task updates, requests to confirm a robot task (for example “Reply 12 to confirm”), and alerts about activity at the site. Contacts can also text the number to ask for a robot task. Requests in your own words are read by the dispatcher's AI model; keyword replies and confirmation numbers are handled without it. Texts from numbers that are not on a site's contact list get a fixed reply and never reach an AI model. We keep the messages and replies with the site's records.

• Message frequency varies with the activity at your site.
• Message and data rates may apply.
• Reply STOP to stop receiving texts from a site's number. Reply HELP for help, or email hello@houmanoids.com.
• We do not sell, rent or share mobile numbers or text-message consent with third parties or affiliates for their marketing or promotional purposes.
• Carriers are not liable for delayed or undelivered messages.

We do not yet have a fixed schedule for deleting information. Houdini does not store live robot video. From robot telemetry it keeps each robot's latest position and battery readings, not a history of positions, and a log of faults. Data room sign-in codes expire after 15 minutes, invitations to a Houdini organization or site stop working after 30 days, and Houdini sites created without an account are deleted after 7 days. When you delete your Houdini account, we delete your account record; your name can remain in robot operation records.

We keep everything else until we no longer need it or you ask us to delete it; nothing deletes it automatically. We handle deletion requests by hand today.

You can ask us to show you, correct or delete the personal information we hold about you by writing to hello@houmanoids.com. We will need to confirm the request comes from you. If the information came from a robot at a customer's property, we may pass your request to that customer, since it decides what happens with that data.

You can stop investor update emails with the unsubscribe link in each one. Once text messages start, you can stop them by replying STOP.

We limit who can reach information. Houdini roles decide who can see a site, its robots and their video, and passes to watch a robot expire after 10 minutes. Investors we invite to our data room watch robot video through a data room link, not a Houdini role. The link also shows them the site, each robot's live position, status and missions, who is driving it, and who else is viewing the site and where they point and select, as the Video subsection describes. The data room needs a code sent to the invited email address. Operators reach robots over a private network. Report photos and files uploaded to Houdini are stored at long, random web addresses rather than behind a sign-in.

We cannot promise that no one will ever reach information without permission.

Our websites and Houdini accounts are for adults and businesses. They are not directed to children under 13, and we do not knowingly collect personal information from children under 13 through them. If you think a child has given us information, write to us so we can delete it.

We are based in the United States. Our service providers process information in the United States and may process it in other countries.

We may update this policy. When we do, we will post the new version on this page and change the effective date at the top.